Labor Line:
A Global Complaints + Grievance Case Management Tool
Comply with Emerging Laws + Regulations
Multi-Channel Reporting: Accessible via Any Phone
Global Availability + Multi-Lingual Support
Anonymous Worker-Centric Protocols
Labor Solutions Answers, Triages, Escalates + Oversees Every Case
Robust Reporting
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A Global, Labor Solutions Managed, Supplier Engaged Helpline
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Managed Grievance + Escalation Protocols: Direct handling by Labor Solutions to ensure each case is appropriately triaged, escalated, and closed with worker.
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Customizable Protocols: Follow our standard protocol or we can follow yours.
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Supplier Collaboration: Engages Suppliers in the process, allowing direct remediation first.
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Worker-Centric Protocols: Cases are processed according to custom protocols, ensuring worker protection and protocol adherence.
Anonymous, Multilingual + Accessible on Any Phone
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Kisok, Voice, SMS, WeChat, WhatsApp, Weblink, Viber, Email + More
Purpose Built Case Management System
Live tracking of actions with a dashboard designed for regulatory reporting and insights.
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All Actions + Data Saved for Regulatory Reporting
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Suppliers Only Have Access to Necessary Information
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Aggregated + Detailed Data Available
Add eLearning Modules to Maximize Impact
Deploy with eLearning modules to ensure all workers know, not only how to access the tool, but their rights + responsibilities, reinforcing the system's efficacy.
Read how eLearning improves outcomes of grievance mechanisms.
Uncovered a Grievance, Now What?
A Road to Remediation
We work with partners to do on-the-ground investigations and dig deeper into any grievance claims.
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Uncovering an issue is just the beginning of a long process of improvement and reconciliation. Labor Solutions’ client advisors can help. We’ll work with you and your team on creating, implementing and monitoring a corrective action plan.
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Learn more about our Client Advisory Services, can help you reach remediation.
Check out how we’ve helped companies around the world engage + empower their workforce
