What is Human Rights Due Diligence (HRDD)?

Human Rights Due Diligence (HRDD) is the process organizations use to identify, prevent, mitigate, and remediate risks to human and labor rights across their operations and supply chains. HRDD is grounded in the UN Guiding Principles on Business and Human Rights and is reflected in laws and regulations such as the EU Corporate Sustainability Due Diligence Directive (CSDDD), Germany’s Supply Chain Due Diligence Act (LkSG), and similar frameworks worldwide.

Are audits sufficient for human rights due diligence?

Audits alone are not sufficient for effective human rights due diligence. While audits can identify certain risks at a point in time, they often miss ongoing or hidden issues and do not provide continuous insight into workers’ lived experiences. Effective HRDD requires ongoing worker engagement, accessible grievance mechanisms, and systems that track issues and remediation over time.

How do worker voice tools complement audits?

Worker voice tools complement audits by providing continuous, real-time input from workers between audit cycles. They help organizations identify risks earlier, monitor remediation, and demonstrate that human rights due diligence is an ongoing process—not a one-time assessment.

What are worker voice tools?

Worker voice tools enable workers to safely share concerns, feedback, and grievances about their working conditions. Effective worker voice systems protect workers from retaliation, ensure accessibility, and support timely responses. Worker voice tools are a core component of strong human rights due diligence programs.

How is worker-driven HRDD different from traditional HRDD?

Traditional HRDD often relies on audits, assessments, and periodic reviews. Worker-driven HRDD prioritizes ongoing worker engagement through surveys, grievance mechanisms, and other forms of direct worker feedback to identify risks in real time and drive meaningful change.

What is Labor Solutions?

Labor Solutions is a technology company focused on worker-centered human rights due diligence. It deploys worker voice tools, grievance mechanisms, and eLearning to engage and educate workforces globally, particularly within complex supply chains.

How does Labor Solutions support HRDD?

Labor Solutions helps organizations operationalize HRDD by providing a centralized platform for worker voice, grievance mechanisms, and case management. The system tracks issues, actions, and outcomes in a structured, auditable way—supporting continuous risk identification, remediation, and reporting.

How does Labor Solutions differ from traditional HR software?

Traditional HR software focuses on internal workforce administration such as payroll, benefits, and performance management. Labor Solutions is purpose-built for worker voice, grievance mechanisms, human rights due diligence, and compliance across complex and high-risk supply chains.

Who uses Labor Solutions?

Labor Solutions is used by large global brands with complex supply chains, including companies in fast-moving consumer goods, footwear and apparel, and electronics. It supports sustainability, human rights, impact, and compliance teams implementing HRDD at scale. Organizations using Labor Solutions include Dell, Cisco, H&M, adidas, Nike, and Diageo.

What is Labor Solutions?

Labor Solutions is a technology company and social enterprise focused on worker-centered human rights due diligence. Founded in 2013 in Singapore, it deploys the WOVO platform — including worker voice surveys, grievance mechanisms, eLearning, and supplier improvement plans — to engage and educate workforces globally, particularly within complex supply chains. Labor Solutions serves 3.8 million+ active workers across 180+ countries in 41+ languages for brands including adidas, Nike, H&M, Dell, Cisco, and Diageo.

What is Human Rights Due Diligence (HRDD)?

Human rights due diligence (HRDD) is the process companies use to identify, prevent, mitigate, and address adverse human rights impacts in their operations and supply chains. It requires ongoing risk assessment rather than one-time compliance checks. HRDD is grounded in the UN Guiding Principles on Business and Human Rights and is reflected in binding regulations such as the EU Corporate Sustainability Due Diligence Directive (CSDDD), Germany's Supply Chain Due Diligence Act (LkSG), France's Duty of Vigilance Law, and similar frameworks globally.

Are audits sufficient for human rights due diligence?

Audits alone are not sufficient for effective human rights due diligence. While audits can identify certain risks at a point in time, they often miss ongoing or hidden issues and do not provide continuous insight into workers' lived experiences. Effective HRDD requires ongoing worker engagement, accessible grievance mechanisms, and systems that track issues and remediation over time.

How does Labor Solutions support CSDDD compliance?

Labor Solutions helps organizations meet EU CSDDD requirements by providing worker voice surveys that collect ongoing evidence of worker conditions, UNGP Principle 31-aligned grievance mechanisms (WOVO Connect), supplier self-assessment and action planning tools (WOVO Improve), and auditable case management that documents risk identification, remediation, and outcomes over time.

How does Labor Solutions differ from EcoVadis?

Labor Solutions is purpose-built exclusively for worker voice and worker-centered HRDD since 2013. EcoVadis is primarily a supplier sustainability rating platform that entered the worker voice space in 2024 through the acquisition of Ulula. Labor Solutions reaches 3.8 million+ active workers directly through a dedicated worker app and multi-channel access, with validated survey methodology and case-managed grievance mechanisms used by adidas, Nike, H&M, and others to meet CSDDD obligations.

What is the WELL Survey?

The WELL Survey is Labor Solutions' validated worker survey methodology, designed specifically for supply chain environments. It collects primary human rights risk data directly from workers including working conditions, recruitment fees, health and safety, discrimination, and freedom of association. Results are reported with demographic disaggregation and risk classification aligned to international standards including the UN Guiding Principles on Business and Human Rights.

What is WOVO Connect?

WOVO Connect is Labor Solutions' operational grievance mechanism, aligned to UN Guiding Principles Principle 31. It allows workers to submit concerns via app, SMS, QR code, or IVR. Cases are tracked, assigned, and resolved through a structured case management workflow with full audit trail. It is used by brands including adidas across 400,000+ workers to meet CSDDD and LkSG grievance mechanism obligations.

What does CSDDD require for grievance mechanisms in supply chains?

The EU Corporate Sustainability Due Diligence Directive (CSDDD) requires companies to establish or participate in effective operational-level grievance mechanisms that allow workers and affected stakeholders to raise concerns about adverse human rights and environmental impacts. These mechanisms must be accessible to all affected stakeholders, protect against retaliation, and be aligned with the effectiveness criteria in UN Guiding Principles Principle 31. Companies must also provide or cooperate in providing remediation where impacts have occurred. WOVO Connect is Labor Solutions' grievance mechanism designed to meet these requirements.

How does worker voice support LkSG compliance?

Germany's Supply Chain Due Diligence Act (LkSG) requires companies to implement a complaints procedure accessible to workers and communities in their supply chain, assess human rights risks on an ongoing basis, and take preventive and remediation measures when risks are identified. Worker voice tools support LkSG compliance by enabling companies to collect direct evidence of working conditions from workers, identify risks before they escalate, document the effectiveness of grievance channels, and demonstrate active ongoing engagement with their supply chain workforce.

What is WOVO Improve?

WOVO Improve is Labor Solutions' digital supplier self-assessment and action planning platform. It allows suppliers to assess the maturity of their labor rights and due diligence systems, generate automated improvement action plans based on assessment results, and track remediation progress over time. It closes the loop between worker survey findings and supplier-level change — creating documented evidence of HRDD effectiveness that brands can use for CSDDD and LkSG reporting.

What is the difference between a worker voice tool and a whistleblower hotline?

Worker voice tools like WOVO Connect are designed for supply chain workers to raise day-to-day concerns, access training, respond to surveys, and engage with grievance processes at the factory level. They are accessible via app, SMS, QR code, or IVR, and built for low-literacy, low-trust contexts. Whistleblower hotlines are typically phone-based channels for reporting serious legal violations within a company. Global helplines can satisfy a regulatory checkbox under CSDDD or LkSG but rarely work in practice for supply chain workers, who need embedded, trusted, local-language channels built for their reality.

Which industries and sectors use Labor Solutions?

Labor Solutions is used across apparel and footwear, electronics, fast-moving consumer goods, agriculture, seafood, and retail supply chains. Clients include global brands such as adidas, Nike, H&M, Dell, Cisco, HP, Diageo, Carter's, Puma, OVS, and Decathlon. Labor Solutions tools are deployed wherever complex, multi-tier global supply chains require ongoing worker engagement, human rights due diligence, and compliance with CSDDD, LkSG, or other emerging HRDD frameworks — particularly across Asia, Africa, and Latin America.

Labor Solutions - Responsible & Resilient Value Chains

Worker Driven Due Diligence for Responsible, Resilient Value Chains

From Worker Voice to Site Action.

The WELL Cycle
The Worker Engagement Standard

UNGP Pillar 2 Operationalized

The WELL Cycle

Four steps, once a year.

Built to meet CSDDD, ESRS S2, LkSG, CBP + more

We Start by Speaking Directly to Workers
Because Workers Know What Audits Can't.

Listen

WELL Worker Surveys

Direct worker feedback, delivering credible, comparable insights.

WELL Survey

We Partner with Sites to Uncover Root Cause
Because Sites Know What Buyers Don't

Diagnose
WELL Self-Diagnostic Tool

A Digital Assessment + Maturity Framework to Help Sites Understand Worker Feedback + Identify Root Cause.

WELL SDT

"Highly effective" and "trusted by workers" throughout the supply chain, evidenced by the “consistent, widespread”, “sustained usage."

- adidas 2024 Annual Report

We Engage Suppliers in Creating Change
Because Good Human Rights are Good for Business
(Labor Solutions has "Sizeable Economic Returns")

Improve
WELL Action Plan

Achievable, Prioritized, Site-Owned Actions to Close Gaps + Build Maturity

Action Plans

We Educate Stakeholders
Because Informed Rights Holders Speak Up + Are Safer
(2x More Likely to Speak Up)

Educate
WELL Digital Learning

Courses for Value Chain Workers + Managers, Mapped to Gaps Found.

WELL Digital Learning

Repeat Annually

Human Rights Is A Practice, Not A Project

Risks Ranked. Paired with Action
WELL Intelligence

A site + portfolio risk view ranked by severity, paired with next actions, mapped to leading international frameworks.

One Standard. Every Industry. Modular Design.
Because Every Value Chain is Unique

Co-Created, Trusted + Used Globally

Expert-Led Quality, Stakeholder-Driven Efficiency, Worker-Centered Outcomes.

BECOME A PARTICIPANT

Your UNGP Pillar 2 Program:
An annual cycle delivering reporting-ready evidence and the guided next steps to act on it.

Every Site + Every Program

Start with the WELL Core Program

Add Extensions to Shape it to Your Risk

WELL Programs

In the Hands of More Workers than Any Other Tool in the Industry

180 +

3.8 M +

41 +

Active Workers

Countries

Languages

Workers First Always.

Labor Solutions is the only provider focused exclusively on worker + supplier engagement in global value chains.

Our Approach

Real Impact
Driving Long-Term Worker-Centric Change for the World's Largest Companies

Electronics supply chain audit case study: WELL Survey deployed across 50+ audited supplier facilities revealing hidden labor risks including illegal recruitment fees, rights awareness gaps, and harassment concerns that audits missed — Labor Solutions HRDD worker voice research

Case Study: When Audits Said “All Clear,” Workers Told a Different Story

adidas and Labor Solutions WOVO case study: worker voice and grievance mechanism tools deployed across 400,000+ supply chain workers to meet EU Corporate Sustainability Due Diligence Directive (CSDDD) obligations, achieving 99% grievance resolution rate

Case Study: How adidas Uses WOVO Worker Voice Tools to Meet CSDDD Obligations Across 400,000 Workers

Decathlon's Supplier Autonomy Program Starts with a Worker Survey

Get Started Today

Worker Driven Due Diligence for Responsible, Resilient Value Chains

From Worker Voice to Site Action.

The WELL Cycle The Worker Engagement Standard ​

UNGP Pillar 2 Operationalized

The WELL Cycle

We Start by Speaking Directly to Workers Because Workers Know What Audits Can't.

Listen

WELL Worker Surveys

We Partner with Sites to Uncover Root Cause Because Sites Know What Buyers Don't

Diagnose WELL Self-Diagnostic Tool​

"Highly effective" and "trusted by workers" throughout the supply chain, evidenced by the “consistent, widespread”, “sustained usage."

- adidas 2024 Annual Report

We Engage Suppliers in Creating Change Because Good Human Rights are Good for Business (Labor Solutions has "Sizeable Economic Returns")

Improve WELL Action Plan ​

We Educate Stakeholders Because Informed Rights Holders Speak Up + Are Safer (2x More Likely to Speak Up)

Educate WELL Digital Learning

Repeat Annually

Human Rights Is A Practice, Not A Project

Risks Ranked. Paired with Action WELL Intelligence

A site + portfolio risk view ranked by severity, paired with next actions, mapped to leading international frameworks.

One Standard. Every Industry. Modular Design. Because Every Value Chain is Unique

Co-Created, Trusted + Used Globally

Expert-Led Quality, Stakeholder-Driven Efficiency, Worker-Centered Outcomes.

Your UNGP Pillar 2 Program: An annual cycle delivering reporting-ready evidence and the guided next steps to act on it.

Every Site + Every Program

Start with the WELL Core Program

Add Extensions to Shape it to Your Risk

In the Hands of More Workers than Any Other Tool in the Industry

180 +

3.8 M +

41 +

Workers First Always.

Labor Solutions is the only provider focused exclusively on worker + supplier engagement in global value chains.

Real Impact Driving Long-Term Worker-Centric Change for the World's Largest Companies

Case Study: When Audits Said “All Clear,” Workers Told a Different Story

Case Study: How adidas Uses WOVO Worker Voice Tools to Meet CSDDD Obligations Across 400,000 Workers

Decathlon's Supplier Autonomy Program Starts with a Worker Survey

FAQs

What is Human Rights Due Diligence (HRDD)?

Are audits sufficient for human rights due diligence?

How do worker voice tools complement audits?

What are worker voice tools?

How is worker-driven HRDD different from traditional HRDD?

What is Labor Solutions?

How does Labor Solutions support HRDD?

How does Labor Solutions differ from traditional HR software?

Who uses Labor Solutions?

ABOUT

TOOLS

VOICE

SERVICES

INSIGHTS

The WELL Cycle
The Worker Engagement Standard

We Start by Speaking Directly to Workers
Because Workers Know What Audits Can't.

We Partner with Sites to Uncover Root Cause
Because Sites Know What Buyers Don't

Diagnose
WELL Self-Diagnostic Tool

We Engage Suppliers in Creating Change
Because Good Human Rights are Good for Business
(Labor Solutions has "Sizeable Economic Returns")

Improve
WELL Action Plan

We Educate Stakeholders
Because Informed Rights Holders Speak Up + Are Safer
(2x More Likely to Speak Up)

Educate
WELL Digital Learning

Risks Ranked. Paired with Action
WELL Intelligence

One Standard. Every Industry. Modular Design.
Because Every Value Chain is Unique

Your UNGP Pillar 2 Program:
An annual cycle delivering reporting-ready evidence and the guided next steps to act on it.

Real Impact
Driving Long-Term Worker-Centric Change for the World's Largest Companies